Important Travel Transaction Notice: ValueBank Texas actively works to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions.
Assist Us… By Notifying Our Customer Service Department If You Travel Outside a 500Mile Radius Of Your Home Zip Code Area
Our system may block signature based transactions outside a 500‐mile radius of your home zip code area.
You should be able to use your debit card as a PIN based transaction at ATM’s or merchants with PIN keypads, as these are not affected by the blocking system. This will not block Internet transactions.
Informing us of your upcoming travel plans outside the 500‐mile radius from your home zip code area will allow us to minimize the potential of disrupting/blocking your signature based transactions during your trip.
AGAIN, PLEASE NOTIFY US BY CALLING
Ask for customer service before you travel, if your plans take you outside of a 500‐ mile radius. Let us know where you are going and how long you plan to be there so we can take steps to make sure this blocking does not occur.
If you do encounter a blocked signature based Debit Card transaction when traveling, call ValueBank Texas at 361.888.4451 and ask for customer service. Once we identify you as the account holder, we can release any blocking on your transaction.
Corpus Christi Branch Telephone Numbers
Main 361.888.4451 Midtown 361.851.9390 Southside 361.985.8900
Texas Branch Telephone Numbers
Aransas Pass 361.758.8511 Ingleside 361.776.2541 Orange Grove 361.384.2433 PortAransas 361.749.5264 Portland 361.643.8334 Richmond 281.633.9110 Rockport 361.729.4212