If you plan on using your debit card while traveling and will travel out of Texas then you should notifying our customer service department at 361.888.4451.
Important Travel Transaction Notice: ValueBank Texas actively works to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions.
Our system may block transactions outside of Texas.
Informing us of your upcoming travel plans outside of Texas will allow us to minimize the potential of disrupting/blocking your transactions during your trip.
AGAIN, PLEASE NOTIFY US BY CALLING
Ask for customer service before you travel, if your plans take you outside of Texas. Let us know where you are going and how long you plan to be there so we can take steps to make sure this blocking does not occur.
If you do encounter a block Debit Card transaction when traveling, call ValueBank Texas at 361.888.4451 and ask for customer service. Once we identify you as the account holder, we can release any blocking on your transaction.