New Website

 

To better serve you… we are building a new website.  The site will offer easier access and new features to help you with all your financial needs anytime, anywhere.

Important Information on Home Depot Data Breach

On September 8, 2014, Home Depot confirmed a breach of its payment data system, which could potentially impact customers who made purchases between April 1, 2014 and August 31, 2014.

We want you to know that this breach was not at the bank or to any of our systems.  At this time, we are not aware of any fraudulent transactions, however, in an effort to better serve you, our customer, we are actively monitoring the activity on your account.  If your card was identified as being on the list of cards used during this timeframe, we have taken steps to reduce the possibility of fraudulent activity on your account by implementing additional purchase limitations.  As a result, your available purchase limit at certain retailers may be affected.  Please know that these changes were made to protect you and your debit card. If you prefer to have a new debit card issued, please visit your nearest branch and request a new card.  A replacement fee will apply.

More information on this data breach and what Home Depot is doing to help those affected, including free identity protection, may be found on their website.

We strongly encourage you to closely monitor your debit card transactions through myValueBank Online and ValueBank Mobile.

We would like to apologize for any inconvenience this may cause. We value your business and will continue to provide the best products and services to help with all of your financial needs. If you have any questions, please contact a branch near you or call our customer service department at 361-888-4451 option 3.

Thank you for banking with ValueBank Texas.

 

Consumer Information On ID Theft Prevention

ValueBank Texas wants to help you in the prevention of identity theft.  We offer ID Theft and Fraud Protection with our ValueBank Texas ID Theft Plans through Deluxe Provent. Click here for ID Theft Program Details.

Federal Trade Commission – Consumer Information on ID Theft

We also have provided links and phone numbers to the Better Business Bureau (BBB). The BBB offers a variety of programs and services to help consumers make better choices. Below is a list of BBB resources for your convenience.

  • BBB Consumer Helpline 361.852.4949 www.bbb.org
  • WatchYourBuck.com offers simple steps for keeping your identity safe.
  • Stop Unwanted Calls -National Do Not Call Registry 1.888.382.1222
  • Stop Unwanted Mail – Direct Marketing Association 1.212.768.7277, ext 1888 DMAchoice.org
  • National Foundation for Credit Counseling 1.800.388.2227 www.nfcc.org
  • Get a Free Copy of Your Credit Report 1.877.322.8228 annualcreditreport.com

Safety Tips on Mobile Banking Applications

Tips on the safe use of mobile banking applications:

  1. Never provide personal identification or banking information over your mobile device unless you initiate the contact and you know that you’re dealing directly with your bank.
  2. Remember, your bank would never contact you asking for personal or banking information.  Assume any unsolicited text request is fraudulent. Giving this information places your finances and privacy at risk.
  3. Avoid sharing your password, account number, PIN and answers to secret questions. Don’t save this information anywhere on your phone.
  4. Don’t set the Web or client-text service to automatically log you in to your bank account. If your phone is lost or stolen, someone will have free access to your money.
  5. Set the phone to require a password to power on the handset or awake it from sleep mode.
  6. Immediately tell your bank and your mobile operator if you lose your phone.

At ValueBank Texas we want to empower consumers by giving them the information they need to make the right decisions. Whether it’s mobile, online or in-person banking, we want to help our customers manage their money safely and wisely.

 

Mobile Banking Users – Password Expiration for Internet Banking

Password Expiration for Internet Banking must be made through a computer and not mobile banking app.

We apologize for the inconvenience and are working to update our mobile app to allow customers to update their online banking password when it expires.

Please log into online banking and there it will notify them and they can make the changes.  The mobile app will then work.

Mobile Check Deposit

Point – Click – Deposit

We’ve made it even easier to bank with ValueBank Texas by providing our newest service, mobile check deposit (for personal accounts)  through our Mobile Apps.  Apply Today through ValueBank Mobile App. Details below on how to get started.

3 Easy Steps To Setup Mobile Check Deposit

How To Use Mobile Check Deposit

Safety Tips on Use Of Mobile Banking Applications

Eligibility Personal Account Requirements

  • Account must be open for at least 60 days
  • Must have no overdrafts for the past 6 months
  • Must have fewer than 4 overdrafts in any six-month period for the last 2 years
  • Must be enrolled in Online Banking
  • Must have the ValueBank Texas Mobile App installed on iPhone or Android device
  • Currently you may only be able to register 2 accounts for deposit per use

Check Deposit Guidelines

  • Fee is $0.40 per transaction
  • Daily Limits: $3,000 per item for a total of $9,000 per day
  • 5:00 p.m. cut off time (see funds availability details below)
  • Please keep deposited checks for 60 days before destroying
  • Cannot deposit any foreign items or savings bonds
  • Checks payable to more than one person must be endorsed by each named payee
  • Only deposit checks payable to the owner/signer of account
  • Endorse the back of your check “Mobile Deposit Only” with signature
  • All payees of the check must be account owners and must endorse the check
  • You will receive approval messages via text

Items that CAN be deposited

  • Checks payable to an account owner

Items that CANNOT be deposited

  • Foreign Checks
  • Bonds
  • 3rd Party Checks
  • Returned or Re-Deposited Items
  • Rebate Checks
  • Money Orders

Funds Availability – Your ability to withdraw funds from mobile deposits

  • Funds may not be available for immediate withdrawal
  • Our policy is to make funds from your check deposits available to you on the first business day after the day we receive your deposit.
  • For determining the availability of your deposit, every day is a business day, except Saturdays, Sundays and federal holidays.
  • If you make a deposit before 5:00 p.m. (CST) on a business day that we are open, we will consider that day to be the date of your deposit, however if you make a deposit after 5:00 p.m. (CST) or on a day we are not open, we will consider the deposit was made on the next business day we are open.

Mobile Deposit Funds Availability Policy

Mobile Deposit User/Agreement

*Note: Message and data rates may apply