Category Archives: Alerts

Warning Do Not Reply to Text Messages About Deactivated Cards

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Warning Do Not Reply to Text Messages About Deactivated Cards... We encourage you NOT to reply to any text message or phone messages stating your debit or credit card has been deactivated.  It is NOT ValueBank Texas.  If you have any questions regarding a message from ValueBank Texas please contact our customer service number at 361.888.4451 Always think before you click on links or images in an email, instant message or on web sites.  Be cautious when you receive attachments even if ... more »

Planning a Trip for Spring Break?

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PLANNING A SPRING BREAK VACATION? If you plan on using your debit card while traveling and will travel more than 500 miles from home or out of the U.S. then you should notifying our customer service department.    Important Travel Transaction Notice:  ValueBank Texas actively works to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions. Our system may block ... more »

Important Message

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ValueBank Texas is not affiliated with Mo Money or any other tax preparer.  There are some tax refund checks that are drawn on ValueBank but control and distribution of the funds is handled by an third party refund processor who may be contacted at 1-855-872-8411. ... more »

Important Change to U.S. Savings Bonds

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Important Change to U.S. Savings Bonds Paper savings bonds will no longer be sold at financial institutions after December 31, 2011.  But they’re not going away – electronic savings bonds can be purchased online through TreasuryDirect. Already have paper savings bonds?  Existing paper bonds are still valid and will earn interest for 30 years from the issue date or until redeemed.  You can continue to cash savings bonds here. To learn more go online to ... more »

Important Travel Transaction Notice

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Important Travel Transaction Notice:  ValueBank Texas actively works to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions. Assist Us... By Notifying Our Customer Service Department If You Travel Outside a 500­Mile Radius Of Your Home Zip Code Area Our system may block signature­ based transactions outside a 500‐mile radius of your home zip code area. You ... more »

Top Ten Cyber Security Tips

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1. Think Before You Click Always think before you click on links or images in an email, instant message or on web sites.  Be cautious when you receive attachments even if you know and trust the sender.  It is still prudent to use caution when navigating pages and clicking on links or images. 2. Use Hard to Guess Passwords Developing a good password practices will help keep your personal information and ID more secure.  Include characters, upper and lowercase letters, numerals and ... more »

Internet Alerts

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New Log-In Security Change For Internet Banking Customers For security reasons, we will be eliminating usage of social security numbers as the User ID after the initial log in. When you initially log into the Internet Banking site use your social security number. After you log in you will be prompted to change your USER ID (not your password).  Please read and follow all instructions carefully.  If you have any questions or problems, please contact customer service at 361-888-4451 or ... more »

Transaction Notice

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Ensuring Transaction Accuracy The accuracy of your transaction is very important to us. Please help us ensure this by: Giving us your full attention Refraining from cell phone use or other distractions Verifying deposit amount prior to leaving teller window or drive thru Counting cash withdrawals prior to leaving teller window or drive thru Bills will be checked for counterfeit detection prior to being accepted for deposit. Any counterfeit bills found will not be included in ... more »

Temporary Liquidity Guarantee Program

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ValueBank Texas is Participating in the FDIC's Transaction Account Guarantee Program NOTICE OF CHANGE IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS All funds in a “noninterest-bearing transaction account” are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC’s ... more »