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Customer Tips |
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1.
Who do I call if my credit or debit
card is stolen?
•
Credit card
lost or stolen call
1-800-367-7576
•
Debit card
lost or stolen Monday – Friday call
(361) 888-4451 or your local
branch between 8 a.m. to 5 p.m.
•
Debit card after
hours and
on weekends call
1-800-528-2273
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2.
How
can I get my bank information over
the phone?
•
24 Hour ValueBank Line (361)
866-7734 or 1-800-691-2265
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Using your account number and access code you can:
-
Verify checking or saving account
balances
-
Verify the last 10 deposits or
withdrawals
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Verify interest paid
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Confirm loan balances, year-to-date
payments or interest paid
- Transfer funds or make loan
payments
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3.
Where can I get the
reconciliation forms that will help
me balance my checkbook?
•
Just enter our internet banking
site, click on accounts, then
statements, view disclosure.
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4.
How can I protect my account from
insufficient funds charges?
•
These charges can be eliminated by
keeping the required daily balance
in your account to cover your
withdrawals.
•
You may set an account alert to help
you avoid charges. Should your
balance fall to an amount that you
select you
will
receive email notification through
Internet Banking.
•
Another way to avoid these charges
is to link your account to another
ValueBank account. You are allowed
6
transfers per
statement cycle.
•
You can also set up automatic
transfers
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5.
What
types of FREE checking accounts are
available at ValueBank Texas?
•
We offer two free checking accounts.
Free personal checking and free
business checking.
•
Each account requires a minimum
deposit to open the account
•
No minimum balance to be maintained
and no monthly service charge.
(Read
more on checking accounts)
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6.
What is the quickest way to receive
my statement each month?
•
E-online Statement - encrypted
email.
•
Your statement will be emailed to
you 1 day after the statement cycle
closes.
•
You will choose your own pass code
to view and print your statement.
•
To request email statements, click
here.
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7.
How do I get a copy of a check?
•
Front and back check images are
available at our secure internet
website.
•
Internet banking customers may
access as many check images as
necessary without incurring any
fees.
•
Check images are provided in all
checking statements.
•
Check images are provided with free
business checking accounts for a $2.00
monthly fee. This monthly fee can
be
avoided by
receiving statement via email.
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8.
How
can I make unlimited transfers
without incurring a fee?
•
Account transfers are
available through our Internet
banking site
www.ValueBankTexas.com
or by using our
ValueBank line 1-800-691-2265 or
361-866-7734.
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9.
What is the quickest way to reorder
checks?
•
Use our Internet website to re-order
checks 24 hours a day, 7 days a
week.
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10.
How can I do my banking without
having to wait in line at the bank?
•
Direct deposit your payroll
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Night depositories located at each
of our bank facilities
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Use our ATM Services to make
withdrawals, or transfer funds free
•
Transactions using a non-ValueBank
Texas ATM will incur a $1.00 charge.
For a list of ValueBank ATMs click
here.
•
You may transfer funds, request
official checks and much more at our
Internet site
www.ValueBankTexas.com.
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11.
How can I get
a copy of previous statements?
•
Up to 3 months history is available online.
Statements are available up to one year or the number of months
you
have been an internet banking
customer.
•
Past statements are available
through any branch for a fee.
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12.
How much is
the fee to do a wire transfer?
(Read
more on wire transfers)
•
Incoming wires are accepted M-F 9
a.m. to 5 p.m. ---> $5 fee
•
Outgoing wires are accepted M-F 9
a.m. to 2:30 p.m.
(any wires received after 2:30 p.m.
will be processed the next day) --->
$20 fee
•
We do offer incoming wire (only)
services for non-customers M-F 9
a.m. to 5 p.m. ---> $10 fee
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