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Overview |
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At ValueBank Texas, we recognize the
importance of protecting the privacy
of those persons using our web site.
We know that maintaining the
accuracy and confidentiality of
financial information is important
to our customers and strive to
protect your privacy when you use
our on-line services. Please
read the following paragraphs which
outline our policy. Should you have
any questions after reading this,
feel free to e-mail us. |
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general, we collect information regarding visits to
our web site, including sessions by network
identity, network location and IP address for
statistical information only. If you do not interact
with us by submitting information, we do not collect
data such as your e-mail address nor do we use
cookies to gather information of where you have
been. If you have provided personal
identifying information via e-mail (such as name and
address), the information will only be used to
communicate with you to handle your request. It is
not sold or transferred to other parties. |
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Online Banking using Precision
Computer Systems (PCS) |
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When you bank online with ValueBank Texas using PCS,
the bank and the company that we work with to
provide the service have access to your personal
information. However, online banking is secure and
requires a user I.D. and password to access
accounts. |
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We do not sell personal information to third parties
for the purpose of solicitation. At times,
however, we may share information with outside
companies that assist us in providing our customers
with ValueBank Texas' products and services. In
these instances, the company is working on behalf of
ValueBank Texas and the information remains
confidential. |
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Keeping Information Accurate |
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Keeping your account information accurate and up to
date is very important. If you ever find that your account information is
incomplete, inaccurate or not current, please call or write to us at the
telephone number or address listed on your account statement. We will correct
any erroneous information as quickly as possible. |
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To make your
financial life easier, we offer you different ways
to manage your money. You also have choices when it
comes to learning about new offers and services. For
example, you can choose not to receive notification
about any offers made by mail, telephone or e-mail.
You can also choose not to have information from an
application or an outside source, such as a credit
report, shared within our family of companies.
Whatever your preferences, we will honor your
request. (Please note that we will continue to share
some account information among our family of
companies as permitted by law. We will do so for
internal purposes or to provide more value and
better service.) To tell us your preferences, you
can:
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Visit your nearby banking center
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Call us at the telephone number listed on your
statement
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Send us an e-mail:
information@vbtex.com
ValueBank Texas' web site is linked to other
Internet sites. However, since we cannot control
the content of these linked sites, we are not
responsible for the information they contain.
We hope you are now comfortable with the way
in which we gather and use information obtained from our web site. The
above policy may change at any time in order to improve our information
procedures. Please feel free to contact us should you have further questions. |
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The ValueBank Texas is
chartered under the laws of the State of Texas and
by state law is subject to regulatory oversight by
the Texas Department of Banking. Any consumer
wishing to file a complaint against the ValueBank
Texas should contact the Texas Department of
Banking.
The ValueBank Texas also engages in the money
transmission business as an authorized delegate of
Integrated Payment Systems Inc. (IPS), American
Express and MoneyGram under Chapter 151 of the Texas
Finance Code. After first contacting IPS, American
Express or MoneyGram, a customer that still has an
unresolved complaint regarding the company’s money
transmission activity should direct the complaint to
the Texas Department of Banking.
Consumers/customers may file complaints with the
Texas Department of Banking by contacting the
Department through one of the means indicated below:
In Person or
U.S. Mail to:
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