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BASIC FUNCTION
Answer telephone inquiries and assist customers with their accounts over the phone while performing various other clerical duties.

SPECIFIC RESPONSIBILITIES

 Answer telephone inquiries and accurately assist customers with their accounts, while maintaining a positive and friendly attitude.
 Enroll and handle customer issues with Internet Banking
 Prepare account statements for mailing and delivery via e-mail
 Review and contact customers regarding possible fraud on debit cards
 Review Large Items daily
 Review New Accounts and Closed Accounts to ensure all coding completed
 Review and file daily reconcilements
 Research.
 Other duties as assigned.

JOB SPECIFICATIONS
EDUCATION: High School Graduate or Equivalent.

EXPERIENCE: One-year experience in bookkeeping environment and customer service skills.

SKILL: 10-key by touch, Word and Excel Spreadsheets.

WORKING CONDITIONS
Office environment, high exposure to computer usage, occasional lifting of boxes up to 25 pounds. Ability to multi-task and handle frequent interruptions from current tasks.

EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace