BASIC FUNCTION

Perform all facets of Commercial lending including making outside sales calls through the use of new business development tools, to achieve portfolio loan and deposit goals. Develop and manage loan accounts which meet established lending requirements and provide maximum profitability to the bank with minimum risk.  Carry out public relations and participate in local events and organizations to represent the bank and develop new business contacts.

SPECIFIC RESPONSIBILITIES

• Responsible for having knowledge of bank services and cross selling products based on the customer’s financial needs.
• Responsible for establishing customer relationships to assure the ongoing growth of loans and deposits.
• Assist in closing loans.
• Interview loan applicants, collect and analyze financial and related data to determine the general credit worthiness of the prospect and the merits of the specific loan request.
• Establish and negotiate where necessary the terms under which the credit will be extended, including the costs, repayment method and schedule and collateral requirements.
• Collect and analyze information that reflects the creditworthiness of current customers and the current merits of existing loans. Information may be obtained by direct inspection of the applicant’s business and/or collateral, review of interim financial reports and personal interview.
• Monitor loan repayment activities and take necessary action to collect from past due
• Develop material for, and make loan presentations to the Senior Loan Committee where
• Check loan documentation and computations of loan support documentation.
• Monitor credit and collateral exceptions.

MINIMUM QUALIFICATIONS:

 Two years experience in commercial lending, credit risk assessment or proven ability to acquire and manage deposit and lending relationships

• Knowledge of commercial lending underwriting, credit risk assessment and regulatory requirements

• Proven ability to build lasting client relationships and contribute to growing the organization

• Good analytical, communication and negotiations skills

PREFERRED QUALIFICATIONS:

• Three years experience in acquiring new deposit and lending relationships in the local market
• Screen and structure loan requests that meet the bank’s underwriting criteria
• Prepare detailed loan presentations covering cash flow, collateral, debt service and borrower creditworthiness and character
• Complete knowledge of deposit products with emphasis on Treasury products for commercial customers.

Description:
The Branch Operations Manager leads and directs business development, sales management and employee development. Develops new deposit and loan business; provides superior level of customer service, and promotes a sales culture through mentoring and coaching. The Branch Operations Manager oversees the implementation of human resource strategy that involves cultivating a solid team and leadership according to ValueBank Texas’ core values and mission statement ensuing optimum customer and employee experience.

Key Responsibilities:
Business/Sales Development:
• Maintains strong collaborative relationships across lines of business
• Prospects and develops deposit growth, credit portfolio, product sales including, Merchant Services and Business Solutions and reports directly to the Head of Retail.
• Professionally maintains a presence in the community and engages center of influences to gain bank exposure by volunteering on boards and committees
• Delivers superior customer service to potential and current customers

Coaching/Mentoring:
• Coaches branch personnel- including monitoring and evaluating to drive sales performance
• Provides direction for ABM, sets goals, and oversees goal execution
• Manages and effectively communicates with their team to improve performance

Administration:
• Reviews monthly audits, process daily NSFs, conducts quarterly market and branch performance review, manages account acquisition and attrition
• Ability to operate Platform side by opening new accounts, handling complaints
Performs other job related duties or special projects as assigned

Requirements:
• College degree preferred and/or relevant years of experience may substitute at discretion of management
• Generally, 2-5 years’ experience in market development, management, new account acquisition; traditional banking preferred but may be substituted at management’s discretion
• Ability to manage and lead a diverse team in a sales culture environment and execute strong time management skills
• Ability to effectively communicate, innovate, inspire
• Ability to have a keenness and quickness in understanding and dealing with a business situation in a manner that is likely to lead to a good outcome

BASIC FUNCTION

The Help Desk Technician will help support 100+ users at a bank with 9 different branches in the CC, Houston and Horseshoe Bay areas. The Help Desk Technician makes timely and accurate diagnosis of computer system related problems. This role will determine if issues are hardware, software or network related and works in conjunction with our IT Manager and Systems Administrator to provide a timely resolution. Manages the help desk software and resolves issues within an appropriate timeframe. Provides and maintains excellent service to all users within the business while resolving support requests. The Help Desk Technician will report directly to the IT Manager.

SPECIFIC RESPONSIBILITIES

Provide helpdesk support and resolve problems to the end user’s satisfaction

Duties may include but are not limited to:

· Provide technical assistance and support for incoming requests and issues related to computer systems, software, and network hardware.

· Provides Tier I & Tier II support by assisting employees with hardware and software issues as they arise.

· Installs and configures hardware, including workstations, printers, phones, etc.

· Installs and configures various workstation software. Updates workstation software and operating system patches as they become available.

· Respond to requests for service either in-person, over the phone, or remotely.

· Develops and maintains all support documents for I.T. Department and end-users.

· Identifies and resolves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.

· Trains employees and orients them on how to use company computer hardware and software applications.

· Maintains other relevant computer peripheral devices, such as monitors, printers, and video teleconferencing problems.

· Assists in maintaining companywide anti-virus software.

· Provides remote assistance to users by utilizing remote software.

· Completes helpdesk-related projects as requested in timeframe specified.

· Occasionally network runs will be done in house to accommodate new services quickly. Must have fundamentals of planning, wiring and terminating a physical network.

· Ability to work evenings and weekends, if needed.

Knowledge Of:

· Windows 10 and later

· Some knowledge of Windows Server, Active Directory, and Exchange

· Microsoft Office 2013 and later

· Basic network configurations TCP/IP

· Basic printer configurations

· Operating system and software upgrades

REQUIRED EDUCATION AND EXPERIENCE:

· Associates degree in Information Systems/Computer Sciences or equivalent experience

· One year of IT related experience

· Valid driver’s license, clean driving record with at least 2 years of driving experience and insurable

Working Conditions: office environment, high exposure to computer usage, occasional lifting of boxes up to 50 pounds, crawling, climbing and some travel involved