IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
At ValueBank Texas, we recognize the importance of protecting the privacy of those persons using our web site. We know that maintaining the accuracy and confidentiality of financial information is important to our customers and strive to protect your privacy when you use our on-line services. Please read the following paragraphs which outline our policy. Should you have any questions after reading this, feel free to e-mail us.
When you bank online with ValueBank Texas using PCS, the bank and the company that we work with to provide the service have access to your personal information. However, online banking is secure and requires a user I.D. and password to access accounts.
We do not sell personal information to third parties for the purpose of solicitation. At times, however, we may share information with outside companies that assist us in providing our customers with ValueBank Texas’ products and services. In these instances, the company is working on behalf of ValueBank Texas and the information remains confidential.
Keeping your account information accurate and up to date is very important. If you ever find that your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement. We will correct any erroneous information as quickly as possible.
To make your financial life easier, we offer you different ways to manage your money. You also have choices when it comes to learning about new offers and services. For example, you can choose not to receive notification about any offers made by mail, telephone or e-mail. You can also choose not to have information from an application or an outside source, such as a credit report, shared within our family of companies. Whatever your preferences, we will honor your request. (Please note that we will continue to share some account information among our family of companies as permitted by law. We will do so for internal purposes or to provide more value and better service.) To tell us your preferences, you can:
ValueBank Texas’ web site is linked to other Internet sites. However, since we cannot control the content of these linked sites, we are not responsible for the information they contain.
We hope you are now comfortable with the way in which we gather and use information obtained from our web site. The above policy may change at any time in order to improve our information procedures. Please feel free to contact us should you have further questions.
Social Media Users Guidelines
ValueBank Texas’ Facebook page was created to help stay connected to our current and future customers. Our goal is to keep you current on events at all of our branches and communities we serve throughout Texas. Our Facebook site “ValueBank Texas” will provide tips on how to live smart, work smart and bank smart with our financial products and services.
We invite you to like us! If you need to speak to us about your account or a customer issue, please contact our customer service center at 361.888.4451 option 3.
Please follow our social media policies on privacy and security
Don’t Post Personal or Confidential Information On Social Media Networks
Public Postings Not All VBT’s
Respect Others, Be Courteous
Use of Content Posted
Stay on Topic
Third Party Sites
ValueBank Texas welcomes feedback from users regarding the way our company provides services to persons with disabilities. Customer service representatives stand ready to assist persons with disabilities in relation to any feedback or complaints they may have. If necessary, the feedback or complaint may be escalated to designated individuals within the Customer Service department or other employees of ValueBank Texas who will work with the user to address his or her concerns. ValueBank Texas will promptly respond to and address all complaints that it receives.
On 3 March 2017, all public facing Web pages at http://www.valuebanktexas.com/ conform to Web Content Accessibility Guidelines 2.0 at http://www.w3.org/TR/2008/REC-WCAG20-20081211. Level AA conformance.
|FACTS||WHAT DOES VALUEBANK DO WITH YOUR PERSONAL INFORMATION?|
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|How?||All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons ValueBank choose to share; and whether you can limit this sharing.|
|Reasons we can share your personal information||Does ValueBank share?||Can you limit this sharing?|
|For our everyday business purposes-such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes-to offer our products and services to you||Yes||No|
|For joint marketing with other financial companies||No||We don't share|
|For our affiliates' everyday business purposes-information about your transactions and experiences||No||We don't share|
|For our affiliates' everyday business purposes-information about your creditworthiness||No||We don't share|
|For nonaffiliates to market to you||No||We don't share|
|Who we are|
|Who is providing this notice?||ValueBank|
|What we do|
|How does ValueBank protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.|
|How does ValueBank collect my personal information?||
We collect your personal information, for example, when you
|Why can't I limit all sharing?||
Federal law gives you the right to limit only
|Affiliates||Companies related by common ownership or control. They can be financial and nonfinancial companies.
|Nonaffiliates||Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|Joint marketing||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|Other Important Information|
ValueBank Texas is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against ValueBank Texas should contact the Texas Department of Banking.
ValueBank Texas also engages in the money transmission and currency exchange business as an authorized delegate MoneyGram and Foreign Currency Exchange Corporation under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of MoneyGram at 800-542-3590 or Foreign Currency Exchange Corporation at 407-404-7002. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
In Person or U.S. Mail to:
Texas Department of Banking
Attention: Consumer Assistance Activities