We might be a small bank, but our service to our customer is bigger than the state of Texas.
Below are some common questions, but please contact us directly for any other inquiries. At ValueBank Texas, we love to hear from our customers, even if it’s just a chat on the phone.
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Who do I call if my credit or debit card is stolen?
What is ValueBank Texas’ routing/transit number?
The routing / transit number is 114902560.
Where can I get the reconciliation forms that will help me reconcile my account?
Just enter our online banking site, click on accounts, then statements, view disclosure to access the form.
How can I protect my account from insufficient funds charges?
These charges can be eliminated by keeping the required daily balance in your account to cover your withdrawals.
You may set an account alert to help you avoid charges. Should your balance fall to an amount that you select, you will receive email notification through ValueBank Texas online banking.
Another way to avoid these charges is to link your account to another ValueBank account that can accomodate transfers to cover your NSF activity. If you use a money market or savings account, you are allowed 6 transfers per statement cycle.
You can also set up automatic transfers
Planning a trip outside of Texas? Contact customer service to unblock your debit card.
We actively work to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions.
If you plan on using your debit card while traveling outside of Texas contact customer service at (361) 888-4451 to unblock the cards.
Let us know where you are going and how long you plan to be there so we can make sure blocking does not occur.
If you do encounter a block debit card transaction; redo the transaction using your pin number and the transaction should process. If not, call customer service at (361) 888-4451 Monday – Friday 8:00 a.m. – 5:15 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. for assistance.
What is the quickest way to receive my statement each month?
E-Statement – passcode protected email
Your statement will be emailed to you 1 day after the statement cycle closes.
You will choose your own pass code to view and print your statement.
To request email statements, click here.
How do I get a copy of a check?
Front and back check images can be viewed in online banking.
Online banking customers may access as many check images as necessary without incurring any fees.
If you need a printed copy of a check the fee is $2.00. If research is required a $25 per hour fee will be accessed.
Avoid these fees by signing up for e-statements and/or online banking.
How can I transfer between accounts?
What is the quickest way to reorder checks?
Re-order checks 24 hours a day, 7 days a week online at valuebanktexas.com. Click here to re-order checks
How can I do my banking without having to wait in line at the bank?
Sign up for online banking and have access to your money 24/7.
Download our mobile banking apps (download mobile app through iTunes and Google Play).
For mobile check deposit you must initially contact customer service to sign up. Mobile bill pay service must also be pre-set up through your online banking before you can access mobile bill pay service.
You can direct deposit your payroll.
Night depositories are located at each of our branch locations.
Free use of any ValueBank Texas ATM Services to make withdrawals or transfer funds.
Transactions using a non-ValueBank Texas ATM will incur a $2.00 fee.
How can I get a copy of previous statements?
Online banking offers one year of past statements or the number of months you have been an online banking customer.
E-statement are mailed and as long as you keep the email or download the statement you can access it through the email.
Past statements are available through any branch for a fee.
How much is the fee for a wire transfer?
Incoming wires are accepted M-F 9 a.m. to 5 p.m. —> $10 fee domestic and $15 international
Outgoing wires are accepted M-F 9 a.m. to 2:30 p.m. (any wires received after 2:30 p.m. will be processed the next day) —> $20 fee domestic and $35 international (plus additional charges may occur)
What is a Certificate of Deposit (CD)?
It is an interest bearing savings product that has a specific fixed maturity term (example: 13 months or 2 years). The customer purchases a CD for a certain amount (known as “principal”) and for a specified time (known as “term”). When the CD matures (reaches its “term”), you can withdraw the funds and the accrued interest, or “renew” the CD for another specified term (reinvest!). CDs offer higher interest rates than a savings account and, like a savings account, are insured by the Federal Deposit Insurance Corporation (FDIC).
Financial Tips on Preparing for a Natural Disaster
Click link for detail information on how to secure your important documents before a natural disaster. Tips on Preparing for Natural Disaster
Important Security Notice
At ValueBank Texas we take the security of your private information very seriously. We protect and secure your financial and personal data using proven multi-point security methods. We continually monitor our website and other platforms to protect you from fraudulent activity and unusual transactions.
It has come to our attention that there is a website or websites, posing as ValueBank Texas’ website. These sites may appear almost identical to our website, but they are not a legitimate ValueBank Texas secure website.
To ensure you are using our true, secure website, please make sure you see the following security measures:
Our website address is https://www.valuebanktexas.com. The prefix https:// insures that our website is secure. Sites with a prefix of only http:// should not be considered secure.
Our website contains all necessary security certificates, and you should see a padlock in the web address bar indicating the website has a security certificate. You can click on this padlock and you should be able to see that the security certificate for the website is registered to ValueBank Texas.
If you log into our Online Banking, when you click the Sign In button on our website, you should see that you are directed to our Online Banking site, which is registered with our Online Banking partner. Again, you should see the prefix https:// and the padlock indicating a security certificate.
The next time you log into your Online Banking, you may be asked to re-register your device and answer your pre-defined security questions before entering your password. These precautions are to ensure the security of your financial information, but we apologize in advance for the inconvenience this may cause you.
At this time, there have been no reports of ValueBank Texas customers falling victim to this hoax. However, if you do not see the security measures outlined above, do not log into the site.
As always if you have any questions or concerns, please contact your local branch or our customer service department at (361)888-4451 Option 3.
Educational Tips on using Mobile Check Deposit
- Before logging into the Mobile Deposit app, close all other apps running in the background on your mobile phone.
- Sign/Endorse the back of your check, and label it “For Deposit Only.”
- When prompted for the amount, carefully enter the check amount to ensure it matches the amount written on your check.
- Flatten folded or crumpled checks before taking your photos.
- Keep the check within the view finder on the camera screen when capturing your photos.
- Try not to get too much of the areas surrounding the check.
- Take the photos of your check in a well-lit area.
- Place the check on solid dark background before taking the photo of it.
- Keep your phone flat and steady above the check when taking your photos.
- Hold the camera as square to the check as possible to reduce corner to corner skew.
- Make sure that the entire check image is visible and in focus before submitting your deposit.
- No shadows across the check
- All four corners are visible
- Check is not blurry
- The MICR line (numbers on the bottom of your check) is readable.