Frequently Asked Questions

To better serve you we have created a list of frequently ask questions. If you still need assistance please contact our customer service department at 361.888.4451.

Frequently Asked Questions

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Who do I call if my credit or debit card is stolen?
  • Credit card lost or stolen call 1-800-367-7576
  • Debit card lost or stolen Monday – Friday call (361) 888-4451 or your local branch between 8 a.m. to 5 p.m.
  • Debit card after hours and on weekends call 1-800-528-2273
What is ValueBank Texas’ routing / transit number?
  • The routing / transit number is 114902560.
How can I get my bank information over the phone?
  • 24 Hour ValueBank Line (361) 866-7734
  • Using your account number and access code you can:
    • Verify checking or saving account balances
    •  Verify the last 10 deposits or withdrawals
    • Confirm loan balances, year-to-date payments or interest paid
    • Transfer funds or make loan payments
Where can I get the reconciliation forms that will help me balance my checkbook?
  • Just enter our online banking site, click on accounts, then statements, view disclosure.
How can I protect my account from insufficient funds charges?
  • These charges can be eliminated by keeping the required daily balance in your account to cover your withdrawals.
  • You may set an account alert to help you avoid charges.  Should your balance fall to an amount that you select you will receive email notification through ValueBank Texas online banking.
  • Another way to avoid these charges is to link your account to another ValueBank account.  If you use a money market or savings account you are allowed 6 transfers per statement cycle.
  • You can also set up automatic transfers
Planning a trip outside of Texas? Contact customer service to unblock your debit card.
  • We actively work to protect your accounts from fraudulent transactions. To aid in the prevention of fraud happening to you, we have taken steps to monitor and possibly block fraudulent transactions.
  • If you plan on using your debit card while traveling outside of Texas contact customer service at 361.888.4451 to unblock the cards.
  • Let us know where you are going and how long you plan to be there so we can make sure blocking does not occur.
  • If you do encounter a block debit card transaction; redo the transaction using your pin number and the transaction should process.  If not, call customer service at 361.888.4451 Monday – Friday 8:00 a.m. – 5:15 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. for assistance.
What is the quickest way to receive my statement each month?
  • E-Statement – passcode protected email
  • Your statement will be emailed to you 1 day after the statement cycle closes.
  • You will choose your own pass code to view and print your statement.
  • To request email statements, click here.
How do I get a copy of a check?
  • Front and back check images can be viewed in online banking.
  • Online banking customers may access as many check images as necessary without incurring any fees.
  • If you need a printed copy of a check the fee is $2.00. If research is required a $25 per hour fee will be accessed.
  • Avoid these fees by signing up for e-statements and/or online banking.
How can I transfer between accounts?
  • Account transfers are available through our online banking site www.ValueBankTexas.com, mobile banking and our ValueBank line at 361-866-7734.
What is the quickest way to reorder checks?
How can I do my banking without having to wait in line at the bank?
  • Sign up for online banking and have access to your money 24/7.
  • Download our mobile banking apps  (download mobile app through iTunes and Google Play).
  • For mobile check deposit you must initially contact customer service to sign up. Mobile bill pay service must also be pre-set up through your online banking before you can access mobile bill pay service.
  • You can direct deposit your payroll.
  • Night depositories are located at each of our branch locations.
  • Free use of any ValueBank Texas ATM Services to make withdrawals or transfer funds.
  • Transactions using a non-ValueBank Texas ATM will incur a $2.00 fee.
How can I get a copy of previous statements?
  • Online banking offers one year of past statements or the number of months you have been an online banking customer.
  • E-statement are mailed and as long as you keep the email or download the statement you can access it through the email.
  • Past statements are available through any branch for a fee.
How much is the fee for a wire transfer?
  • Incoming wires are accepted M-F 9 a.m. to 5 p.m. —> $10 fee domestic and $15 international
  • Outgoing wires are accepted M-F 9 a.m. to 2:30 p.m. (any wires received after 2:30 p.m. will be processed the next day) —> $20 fee domestic and $35 international (plus additional charges may occur)
What is a Certificate of Deposit (CD)?
It is a savings product that has a specific fixed saving term (example: 13 months or 2 years). The customer deposits money as a CD for the duration of the time known as the maturity date. When the CD matures you can withdraw the funds and the accrued interest. CDs offer higher interest rates than a savings account and, like a savings account, are insured by the Federal Deposit Insurance Corporation (FDIC).
Financial Tips on Preparing for a Natural Disaster

Click link for detail information on how to secure your important documents before a natural disaster. Tips on Preparing for Natural Disaster