ValueBank Texas is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against ValueBank Texas should contact the Texas Department of Banking.

ValueBank Texas also engages in the money transmission and currency exchange business as an authorized delegate MoneyGram and Foreign Currency Exchange Corporation under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of MoneyGram at 800-542-3590 or Foreign Currency Exchange Corporation at 407-404-7002. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U.S. Mail to:

Texas Department of Banking

Attention: Consumer Assistance Activities
2601 North Lamar Boulevard
Austin, TX 78705-4294
Telephone No.: 877-276-5554 (toll free)
Fax No.: 512-475-1313
Email: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov